Privacy Policy for EANJewellery

Who We Are

EANJewellery (“we,” “our,” or “us”) is committed to protecting your privacy. We collect, process, and store your data securely when you use our website (www.eanjewellery.com). This Privacy Policy explains how we handle your personal information and your rights under data protection laws. Any personal data processed in line with this policy is controlled by us as the data controller.

Our Privacy Promise

  • Transparency: We will always inform you about the data we collect, how we use it, and with whom we share it. We do not sell your data.
  • Security: We implement industry best practices to ensure your data is stored securely.
  • Control: You have control over the marketing messages you receive and can opt out at any time.

If You Need to Contact Us For any privacy-related concerns, please contact our Data Protection Officer at [insert contact details].

What Personal Data We Collect

We collect different types of personal data depending on your interaction with us:

  • Newsletter Subscription: When you sign up for our mailing list, we collect your first name, partner’s name, email address, and city/town. This data is stored on Mailchimp, Brevo, or HubSpot.
  • Contact Form: If you contact us through our website, we collect your name, email address, and phone number. This information is stored on Gmail (Google) and HostPresto.
  • Purchases: When you make a purchase, we collect your name, billing/shipping address, email, and phone number. Payment details are processed through PayPal, Stripe, and WooCommerce.
  • Booking Information: When booking a workshop or jewellery class, your information is processed via WooCommerce and payment details via Stripe or PayPal.
  • Technical Data: Data such as IP addresses, cookies, and analytics may be collected through third-party services like Google Analytics and WordPress plugins.

Why We Collect Your Personal Data

We collect data for the following purposes:

  • To provide you with our products and services.
  • To communicate with you regarding your orders or enquiries.
  • To send marketing communications (email or WhatsApp) if you have opted in.
  • To personalise advertising on social media platforms.
  • To improve website functionality and security.

Comments on Our Website

When visitors leave comments on our site:

  • We collect the data entered in the comments form, along with the visitor’s IP address and browser user agent string for spam detection.
  • An anonymised hash from your email may be sent to Gravatar to check if you use the service.

Cookies

Cookies are used to:

  • Save login information and preferences.
  • Enhance user experience.
  • Track website performance via Google Analytics.

You can control or disable cookies through your browser settings.

Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images). These external websites may collect data about you through cookies or tracking.

Analytics

We use Google Analytics to track website performance. You can opt out of data collection by downloading a browser add-on here.

Who We Share Your Data With

We only share your data with trusted third-party services that help us operate efficiently. These include:

How Long We Retain Your Data

We retain your data indefinitely unless you request deletion. However, certain transaction data may be stored for legal or tax purposes.

Your Rights Over Your Data

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate data.
  • Request deletion of your personal data.
  • Object to data processing for direct marketing purposes.
  • Withdraw consent at any time if data processing is based on consent.

To exercise your rights, please contact us at [insert contact details].

Where We Send Your Data

Some third-party services that process your data may be located outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data.

How We Protect Your Data

  • We use security protocols to prevent data breaches.
  • We only share data with third parties that comply with strict data protection policies.
  • In the event of a data breach, we will notify affected users and authorities within 72 hours.

Automated Decision Making and Profiling

We may use automated tools for website analytics and personalised advertising. No automated decisions have a legal or significant impact on you.

Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: 10 February 2025

If you have any questions, please contact us at info@eanjewellery.com