Terms and Conditions

At EANJewellery, we are committed to providing high-quality, handcrafted jewellery alongside exceptional customer service. Below are our terms and conditions, outlining our policies on orders, payments, shipping, returns, and more.

1. Payment

All jewellery items, workshops, and commissions must be paid for in full with cleared funds before delivery.

2. Made-to-Order Items

Made-to-order items take up to 5 working days to create.
This includes one-of-a-kind custom jewellery and personalised jewellery.
If you have any questions about a made-to-order item, please contact us before placing your order.

3. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible with your reason for cancellation.
For further details, refer to our Exchanges and Refunds Policy below.

4. Shipping & Delivery

All shop prices include standard postage and packaging.
Higher-value items will be sent via an insured delivery service.
Orders are dispatched using Royal Mail, unless specified otherwise.
Unfortunately, in-person collection is not available.

Estimated Delivery Times

UK: 1–2 working days from dispatch.
Please note that delivery dates are estimates and cannot be guaranteed due to factors beyond our control (e.g., postal delays, material shortages, strikes, force majeure).

5. Checking Your Order

Please inspect your jewellery immediately upon delivery.
If you are unhappy with your order, contact us within 14 days of receipt.
If we do not receive notification within this period, we cannot accept responsibility for returns or refunds.

6. Gift Vouchers

You have a 14-day cooling-off period if you change your mind about a purchased gift voucher.
You must return the gift voucher to our address before a refund can be processed (minus any charges incurred).
After 28 days, gift vouchers are non-refundable.

7. Jewellery Returns & Exchanges

Returns must be made within 28 days of notifying us via email.
Items must be unworn, in original packaging, and in “as new” condition.
Personalised, custom-made, or one-of-a-kind items can only be returned if faulty.
All return postage costs are the responsibility of the customer.

Exchanges

Non-personalised items can be exchanged for a different size, provided they are returned in original condition.
Bangles and necklace chains can be exchanged for an alternative size by prior agreement.
Ring resizing is not covered under our exchange policy and must be paid for separately.

8. Repairs & Replacements

We offer free repairs if an item arrives damaged or faulty.
Repairs must be requested within 28 days of receipt and returned via post.
Ring resizing is not included as a repair (see “Ring Resizing” below).
If an item is lost or stolen in transit, please notify us as soon as possible so we can arrange a replacement.

9. Refunds

We offer full refunds on unworn, non-personalised, ready-to-wear jewellery returned in original condition.
Personalised, custom-made, or one-of-a-kind items are eligible for a 50% refund if they cannot be repaired.
Earrings are non-refundable due to hygiene regulations.
Refunds will only be issued after inspection of returned items.

10. Ring Sizes & Resizing

Since all rings are made to order, please ensure you provide the correct size when ordering.
A complimentary ring sizer is available upon request before purchasing.
If you order the wrong size, ring resizing must be paid for by the customer. You can purchase a ring size adjustment here:

11. Pricing & Materials

Precious metal prices are subject to change based on bullion and currency exchange rates.
All jewellery sizes are approximate due to the handmade nature of our products.

12. Contact & Returns Address

For returns, repairs, and exchanges, please send items to:

📍 EANJewellery
Unit 2, The Quadrangle, Shoreham Road, Sevenoaks, Kent, TN14 7RP

If you have any questions, feel free to contact us at info@eanjewellery.com